Career in Merchant Services – Customer Service Representative, Miami, FL

Are you looking for a merchant services career? T1 Payments is looking for an enthusiastic Customer Service Representative to join our fun and fast-paced team in Miami! Candidates will be responsible for providing effective customer service by using knowledge of company products and services. CSR’s interact with customers to provide information in response to questions, concerns and complaints by phone and email.

Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.

Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.

Customer Service Representative Duties and Responsibilities

• Manage and prioritize multiple concerns simultaneously.
• A positive attitude, even when faced with misplaced criticism or frustration.
• Provide timely follow up to all customers via telephone and email
• Effectively utilize and update our company CRM and trouble-ticket system
• The ability to learn quickly and move on from both success and failure.
• Provide timely feedback to company management regarding challenges or customer concerns.
• Partnership with the sales team to meet and exceed customer’s service expectations.
• Listen, document, and help resolve conflicts with customers.
• Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

Customer Service Representative Requirements and Qualifications

• High School diploma.
• Previous customer service experience.
• Computer experience and aptitude.
• Patience in dealing with confused or irate customers.
• Problem-solving skills, and the ability to think under pressure.
• Commitment to continual education about the company, products and services.

Salary

$40,000

Work Location:

• N. Miami Beach

Benefits:

• Comprehensive medical program, includes dental and vision after 90 days

Paid Training:

• Yes

Job Type:

Full-time |Monday – Friday 9:00AM to 5:00PM or 7:00AM to 3:00PM